Client journey
Our client journey is designed with you and your goals in mind.
The process will help you to feel more confident that you have the financial flexibility to thrive, no matter what life and the markets may throw at you.
Here are the steps we follow:
1. Initial Meeting
As Financial Planners, we start by listening and getting to know you, your immediate concerns, and your future aspirations. After gathering all the appropriate life and financial information we need, we will discuss how we can help you. If you agree to work with us, we will discuss a fixed, transparent fee structure before we start our analysis.
2. Analysis
We will then analyse the information we have gathered and use our expertise to identify and develop solutions to fulfil your short, medium, and long-term needs and goals.
3. Recommendation
At our next meeting, we will provide you with a comprehensive report outlining a bespoke strategy designed to achieve your financial goals.
4. Implementation
Upon your agreement to proceed, we will action the strategy. Leave us to organise the paperwork and do the heavy lifting as we implement the appropriate solutions.
5. Review
One of the most important aspects of financial planning is to regularly review your circumstances, needs and goals. This allows us to adapt existing solutions or recommend new ones to make sure you are always on the right track.
Where you need investment advice, this involves the following steps:
Firstly, we look at what type of investor you are.
This includes looking at the level of investment risk you are willing and able to take.
We also look at how confident you are in making financial decisions.
Next, we evaluate and determine the investment strategy that is most suitable for your needs.
Most of our clients invest in one or more of our Evidence-Based Portfolios. This is a range of independent portfolios designed by experts to maximise investor returns and build lifelong wealth for our clients.
We can look at the marketplace to recommend an alternative where our Evidence-Based Portfolios are not right for you.
Finally, we ensure you stay in the right investment solution.
Everything changes, and we must regularly review what is right. We do not just regularly reassess the marketplace. We continuously reassess our understanding of our clients and their circumstances too.
A second area where we can help a lot is the less tangible (but no less valuable) area of behavioural coaching. We help guide our clients towards better decision making and stay focused on their priorities.
Please note, the value of investments can fall as well as rise. You may not get back what you invest.
What our clients say
We’re incredibly proud of the work we do. Here are the real words of real clients.
Twenty years ago, my accountant recommended Matt Webb as a first-class financial adviser, and that has proved to be the case. Matt is always courteous and ready to explain any questions I may have.
Matt has been our financial adviser for a number of years, and we look forward to working with him for many years to come. His expertise, advice, guidance and reliability have been at the heart of the trusting relationship from which we benefit.
Matt has a very good understanding of his clients’ needs and nothing is ever too much trouble. Matt is very knowledgeable and explains everything clearly and in sufficient detail to enable an informed decision to be made. He deals with everything quickly and efficiently and responds promptly to every query. I wouldn’t hesitate to recommend Matt to anyone seeking any form of financial advice.
I was introduced to Steve in 2008. I genuinely trust and appreciate the professional advice given to me and my family. The ongoing investment and pension advice has been invaluable through the good and the bad times and I have had no hesitation in recommending Steve to family and friends.
Lync (previously operated as PWS Financial Consulting) has been our financial adviser since 2005. The team has always offered sound financial advice based on our investment objectives and personal needs. They keep in regular contact, explain our options clearly and guide us in an appropriate direction. We feel they truly care about us, our finances and our future.
Having been a client for over 20 years, I cannot recommend the firm too highly. The levels of professionalism and product knowledge are excellent. The team takes a genuine interest in client and family circumstances and provides continuity of personnel, which is crucial for client comfort. Fees are realistic and ease of consultation is made a priority. I would not hesitate to recommend their services.
Get in touch
If you would like to learn more or book a no-obligation initial meeting, we would love to hear from you. Enter your details below and we will be in touch.